BBC iPlayer is a renowned streaming and catch-up service provided by the BBC. Since its inception in 2007, it has become one of the most popular streaming platforms in the UK. Initially available only on desktop computers, it has expanded its reach to include streaming devices, Smart TVs, and mobile phones. However, like all technology, it’s not immune to issues. Many users have reported problems with BBC iPlayer Not Working on Smart TV. This guide aims to address these concerns and provide solutions.

Common Issues and Solutions

1. BBC iPlayer Fails to Load

  • Check Internet Connection: A stable and strong internet connection is essential. Consider restarting your router or modem.
  • Clear Browser Cache and Cookies: If accessing via a web browser, clearing cache and cookies might resolve loading issues.
  • Update the App: Ensure you have the latest version of the BBC iPlayer app or web player.
  • Switch Devices: If one device is problematic, try accessing iPlayer on another.
  • Contact BBC iPlayer Support: If the above solutions don’t work and BBC iPlayer is still not working on Smart TV, reaching out to the support team might help.

2. BBC iPlayer Not Working on Specific TV Brands

  • Samsung TVs: Recent reports suggest that certain Samsung TV models face crashes when trying to access iPlayer. Samsung is currently investigating this issue. Affected models include UE32T4300AKXXU, UE43TU7000K, and UE50TU7100K, among others.
  • Sony TVs: Some Sony TVs from 2020 have a playback issue where the screen appears zoomed-in or cropped. Sony has provided a workaround involving changing the display area settings.
  • 4K/UHD Support Issues: A bug reported in 2022 disabled Ultra HD support on over 50 TVs from brands like Toshiba, Panasonic, and Hitachi. This issue is yet to be resolved.

3. BBC iPlayer Server Certificate Expired

If you encounter an error related to the BBC iPlayer server certificate expiration:

  • Adjust Date and Time Settings: Ensure your device’s settings are accurate.
  • Clear Cache and Cookies: This might help if accessing via a web browser.
  • Switch Browsers: If one browser is problematic, try another.
  • Update Device’s OS: Ensure your device’s operating system is current.
  • Contact Support: The BBC iPlayer support team can provide further assistance.

Device-Specific Troubleshooting

1. Smart TV Settings and Configuration

When BBC iPlayer doesn’t work, it might be due to the settings on your Smart TV. Ensure that your TV’s firmware is up-to-date. Manufacturers often release updates that fix bugs or improve compatibility with apps. Navigate to your TV’s settings menu, look for the ‘Update’ or ‘Software Update’ option, and follow the prompts.

2. Internet Connectivity Issues on Smart TVs

Smart TVs require a robust internet connection to stream content seamlessly. If your TV is far from the router, consider using an Ethernet cable for a direct connection. Alternatively, Wi-Fi extenders can boost the signal strength in areas of your home where it’s weak.

3. App Storage and Cache

Over time, the BBC iPlayer app can accumulate cache, which might cause performance issues. Navigate to the app settings on your Smart TV and clear the cache or app data. This action often resolves minor glitches and improves app responsiveness.

Suggested Read: Quick Steps to Sign in on BBC iPlayer in 2023

Common Error Messages and Their Solutions

1. “Content not available” Error

This error might appear if the content you’re trying to access is not available in your region or has been removed from the platform. Ensure you’re accessing content meant for your region. If you’re using a VPN, try disabling it and accessing the content again.

2. “Buffering” or “Poor Connection” Error

Buffering issues can be frustrating. They often indicate a slow or unstable internet connection. Check your internet speed using online tools. If the speed is below the recommended threshold for streaming, consider upgrading your internet plan or contacting your service provider.

3. “Sign-in Required” Error

If you’re prompted to sign in repeatedly, ensure that cookies are enabled on your device. If you’re using the app, try logging out and signing in again. Ensure you’re using the correct credentials linked to your BBC account.

External Devices and BBC iPlayer

Streaming Devices like Amazon Firestick or Roku

If you’re using an external streaming device, ensure it’s compatible with the latest version of BBC iPlayer. Regularly update the app on these devices. If the app crashes or doesn’t load, consider reinstalling it.

Connectivity Issues with HDMI Cables

If you’re connecting your device to the TV via HDMI and facing issues, check the cable’s integrity. A faulty HDMI cable can lead to a poor viewing experience. Ensure the cable is securely connected at both ends.

Suggested Read: Do you Need a TV License to Watch BBC iPlayer in 2023?


While BBC iPlayer offers a vast array of content and a seamless streaming experience, occasional hiccups are inevitable. Whether it’s a brand-specific issue or a general loading problem, the solutions provided above should help most users get back to enjoying their favorite shows. Remember, technology isn’t perfect, but with a bit of troubleshooting, most issues can be resolved.

Frequently Asked Questions

Why is my BBC iPlayer not loading?

Check your internet connection, clear browser cache, or update the app.

Is the BBC iPlayer issue brand-specific?

Some issues are brand-specific, like those reported for Samsung and Sony TVs.

What if I get a server certificate expired error?

Adjust your device’s date and time settings or clear your browser’s cache and cookies.

Can I contact BBC iPlayer support for issues?

Yes, the BBC iPlayer support team can assist with unresolved problems.

Is BBC iPlayer available outside desktop computers?

Yes, it’s available on streaming devices, Smart TVs, and mobile phones.