Peacock, the popular streaming platform, offers a plethora of entertainment options. However, like any online service, it can sometimes face technical issues or downtime. If you find yourself in a situation where channel is down, don’t fret. 

This comprehensive guide will walk you through a series of steps to troubleshoot and resolve common problems, ensuring you can quickly resume your binge-watching or catch up on your favorite shows or sports like NFL on Peacock.

Verify if it’s a Widespread Issue

The first step when you encounter issues with this channel is to determine whether the problem is isolated to your device or a widespread outage affecting many users. To do this:

Check Official Sources: Visit Peacock’s official social media accounts, like Twitter. The platform may post updates regarding outages or technical difficulties.

Use Outage Tracking Websites: Websites like DownDetector or Outage. Report and monitor online service disruptions. Checking these sources can help you confirm if the channel is indeed down for others.

Restart the Peacock App or Website

If Peacock appears to be working for others but not for you, try this simple yet effective step:

Close and Reopen: Close the Peacock app on your device or refresh the website. Wait for a few seconds, then launch it again. Sometimes, this can resolve minor glitches.

Clear Cache and Cookies: Sometimes, cached data and cookies stored on your device can interfere with Peacock’s functionality. Here’s how to clear them:

On Browsers: In your browser settings, find the option to clear cache and cookies. After doing so, restart Peacock and check if it’s working.

On Mobile Devices: Navigate to your device’s settings, locate the Peacock app, and clear its cache and data. This will vary depending on your device’s operating system.

Suggested Read: How to Setup Peacock TV on your Roku Device in 2023?

Check Your Internet Connection

A weak or unstable internet connection can lead to buffering issues and disrupt your streaming experience. To ensure your internet connection isn’t the problem:

Run a Speed Test: Use a reliable speed testing website or app to check your internet speed. A slow connection may be the root cause of the problem.

Switch to Ethernet: If possible, connect your device directly to your router using an Ethernet cable. This provides a more stable connection than Wi-Fi.

Update the Peacock App

Outdated apps can be prone to glitches and issues. To ensure you have the latest version of the Peacock app:

Visit Your Device’s App Store: If you’re using a mobile device or a smart TV, go to the app store (e.g., Apple App Store, Google Play Store, or your TV’s app store) and check for updates to the Peacock app. If updates are available, install them.

Contact Peacock Support

If you’ve tried all the above steps and it’s still showing Peacock not working status, it’s time to seek help from Peacock’s customer support:

Visit the Help Center: Go to Peacock’s official website and look for the Help or Contact Us section. Here, you may find articles that address common issues or a way to contact their support team.

Reach Out via Social Media: If you prefer a more direct approach, send a message or tweet to Peacock’s official social media accounts. They often respond promptly and can provide guidance.

Call Customer Support: If all else fails, you can call Peacock’s customer support hotline for personalized assistance.

Wrapping Up!

Experiencing downtime with Peacock can be frustrating, especially when you’re eagerly awaiting the next episode of your favorite series. However, by following the steps outlined in this guide, you can effectively troubleshoot and resolve common issues that may cause Peacock to go down. Remember, patience and persistence are key when dealing with technical difficulties. With the right approach, you’ll be back to enjoying your favorite shows and movies on Peacock in no time. Happy streaming!

Frequently Asked Questions

What can I do if Peacock is not working?

Try the following procedures if you are having technical problems:
1. Your device’s Peacock application should be closed.
2. Restart your device by completely shutting it off or disconnecting the power, waiting 20 seconds, and then plugging it back in or restarting.
3. Verify the internet connection on the device.

Is Peacock currently down?

No, we are not currently detecting any issues with Peacock. 

Why can’t I get Peacock anymore?

Due to the phase-out of the free tier and NBCUniversal’s decision to stop including Peacock with Xfinity, it is no longer free.

Why is Peacock starting and stopping?

Your display stops in the event of a transmission delay as it waits for the subsequent packet. The process of buffering is this. Reduce the number of devices using the same network to avoid buffering.